FAQs

1. How can I contact you?

You can reach us anytime at pawmentusa@gmail.com or through our Contact Us page. We aim to respond within 24–48 hours.

2. Where are your products shipped from?

Our products are shipped directly from our trusted suppliers located worldwide. Depending on the product, items may ship from the U.S., Europe, or Asia.

3. How long does shipping take?

Shipping typically takes 7–20 business days, depending on your location and the supplier. Tracking details will be provided once your order has shipped.

4. Do you offer order tracking?

Yes! Once your order is processed and shipped, we’ll send you a tracking number via email so you can monitor your delivery.

5. How do I know which size or option to choose?

Each product page includes a detailed size guide or product description to help you choose the best option. If you’re unsure, feel free to email us before ordering.

6. Do you offer refunds?

Yes, we offer a 30-day refund policy. If you’re not satisfied with your order, please contact us within 30 days of receiving your item. For more details, check our Refund Policy page.

7. What happens if my package is lost in transit?

If your package is lost or doesn’t arrive within the estimated time frame, please contact us at pawmentusa@gmail.com, and we’ll assist you in locating or replacing it.

8. Do you ship internationally?

Yes, we ship worldwide! However, shipping times and costs may vary depending on your location.

9. Are there any customs fees or import taxes?

Some international orders may be subject to customs fees or import taxes, which are the responsibility of the buyer.

10. What payment methods do you accept?

We accept major credit cards, debit cards, and PayPal. All payments are securely processed at checkout.